FAQ
1. Where do you ship?
We currently ship across India only.
2. How long does delivery take?
Orders are processed within 1–3 business days. After dispatch, delivery usually takes 4–7 business days, depending on your location.
3. How do I track my order?
Once your order is shipped, you’ll receive an email with tracking details. You can follow your package using the tracking link provided.
4. Can I cancel or change my order?
If your order hasn’t been processed yet, you can email us at sivyacollection@gmail.com to request a change or cancellation. Once shipped, changes may not be possible.
5. What if I receive a damaged or incorrect item?
We’re so sorry! Please email us within 48 hours of delivery with your order details and a photo of the item. We’ll help you with a quick resolution.
6. Do you offer returns or exchanges?
Yes! Please check our [Returns & Exchange Policy] (or insert your return policy link) for full details on how to request a return or exchange.
7. How can I contact customer support?
Feel free to reach us anytime at 📧 sivyacollection@gmail.com — we usually respond within 24 hours on business days.